KHLF 2017 Year-in-Review

Here is just some of what we achieved in 2017!

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  • We reached 27 hospitals and organizations in Canada offering Upopolis to their youth. The new hub and spoke model we developed allows community hospitals, organizations and camps to partner with us too.
  • 24 crew spaces are available for youth to join on Upopolis. What is a crew space? These are diagnosis specific spaces, where youth can meet others with their diagnosis and find information and links especially for them.
  • The Upopolis team expanded. Now we have four certified child life specialists with over 50 combined years’ experience- that is an amazing team for our partner hospitals and their youth to have access to.
  • Upopolis underwent a visual refresh. Yes, the platform now has a new look with five new themes for users to select. The new themes and features were an action item identified by the youth.
  • Upopolis youth established their own Youth Advisory Council. Having youth from across the country (and maybe further) working on the same projects- so much potential and expertise!!!!
  • We had more youth then ever join the Upopolis Volunteer & Leadership Program. Currently, we have 14 users across the country active on Upopolis as Upals and Umentors. Not only are they gaining volunteer hours, but their leadership and mentor skills are growing too!
  • The team hosted an exhibit at the Association of Child Life Professionals Annual Meeting. The team went out to meet with child life professionals outside of Canada to gage their interest in offering Upopolis to their patients. The team also hosted exhibits at the Florida Association of Child Life Professionals Conference and the Paediatric Diabetes Network Professional Development in Toronto, Ontario.
  • Each month the team sends 600+ users and health care professional a Upopolis programming newsletter, called Unews. This newsletter helps to keep front line staff at the hospital up to date on what’s happening on Upopolis, perfect for answering youth’s questions or building their knowledge for when inviting youth to create a Upopolis account. It’s a perfect way to help with youth engagement too!
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  • The Upedia Webinar Series brought in experts in pediatric palliative care, legacy building, mindfulness, research on the importance of online support groups and child advocacy.
  • Webinar attendance averaged 200 plus per webinar with attendees from all over the world.
  • A new certificate program for webinar participants was implemented that streamlines the certificate process for not only the users but Upedia as well.
  • Upedia hosted booth at the Association for Child Life Professionals (ACLP) conference in Las Vegas. The response was overwhelmingly positive. As a result we were featured as an amazing resource by the ACLP blog, and in their newsletter that reaches over 5000 Child Life Specialists!
  • Upedia reached over 1000 registered users and growing more every day!
  • Twitter followers increased by 180%!
  • We sent out a quarterly newsletter and monthly update to highlight new resources and happenings with Upedia to over 1200 recipients.
  • Upedia increased its database of resources by adding over 100 clinical resources and tools from various psychosocial domains. We also added a discussion board to highlight practical tools that Child Life Specialists can you use daily.


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  • We partnered with Raymond James as Umind's Presenting Sponsor
  • Further developed our partnership with Mohawk College; increased our student/faculty/alumni registration base, engaged professors in delivering webinars, and presented to staff and faculty in a number of programs within Community Services Department
  • Significantly grew the Umind membership base - with an increase of 54% over 2016
  • Significantly grew the Umind twitter follower base – with an increase of 63% over 2016
  • Completed 5 Umind webinars and increased overall attendance (up 49%) and satisfaction of attendees over 2016
  • Focused on ‘hot topic’ areas when building the online resource library (We added 301 new resources in 2017!)
  • Held initial conversations with the Dean of Social Services at Conestoga College to discuss how Umind can be used by the college which will continue in 2018

Umind Goals for 2018:

  • Increase membership by 80%
  • Continue to build our important partnership with Mohawk College; presenting to all Community Services faculty, and engaging at a student level to increase awareness of the platform and the number of those using and benefitting from Umind.
  • Continue to expand the Umind resource library – based on topics of interest brought forth by registered members and trends in the child and youth mental health realm